Common questions
Who sees what?
You decide. Only the people you invite are in your Care Circle, and for each of them you choose whether they see visits, notes and invoices. You can remove someone at any time.
Where is our data kept?
The database is with Supabase in London, UK — covered by an EU adequacy decision. Everything is sent encrypted, access is limited by role, and photos are never public. Privacy notice →
Our carer isn't into technology. Will this work?
If they can use WhatsApp, they can use this. One button when they arrive, tick what was done, one button when they leave. It runs in the phone's browser — nothing to install from an app store.
Do Mum or Dad have to use it?
No. It is for the people around them. They don't need an account or a phone.
What does it cost the carer or household helper?
Nothing to be invited: family, carers and household helpers join a Care Circle free. Self-employed carers who want to run all their clients and invoices here choose the Carer plan.
What happens after the three months?
Nothing is charged automatically. If you want to carry on, you choose a plan. If not, you can still read everything, but not add to it — nothing is deleted.
Is this a care service or an agency?
No. We don't arrange carers and we don't give medical advice. It is a tool for the people who already help. In an emergency, call 112.
Another question? Write to us at hello@trulycared.com.