Refund & Cancellation Policy

Last updated: 16 September 2026

This policy applies to subscriptions to TrulyCared Connect, provided by We Love Memories Limited (trading as Truly Cared Connect).

Free trial

Every plan starts with a 7-day free trial. A payment method is required to start the trial. You will not be charged if you cancel before the trial ends. If you do not cancel, your subscription starts automatically at the end of the trial and your first payment is taken.

Cancelling

You can cancel your subscription at any time by emailing hello@trulycared.com. Cancellation stops the next renewal payment and takes effect at the end of your current billing period. You keep access until then.

Refunds

Payments already made, including annual payments made in advance, are generally non-refundable. We do not refund or prorate payments because a subscription is cancelled before the end of a billing period.

This does not affect any rights you have under applicable consumer law, including rights relating to digital services that are faulty, unavailable or not as described. Our orders are processed by Paddle.com, our Merchant of Record, so your purchase is also subject to Paddle's Buyer Terms and refund policy. Where those terms or the law give you a right to withdraw or to a refund, that right applies.

Contact

To cancel or ask about a payment, email hello@trulycared.com. For questions about a charge, you can also contact Paddle via paddle.net.

We Love Memories Limited · Company number 134319 · La Chasse, Rue des Vallees, St. Martin, JE3 6BB